Privacy Policy

This website is operated by Superlife Infusions Ltd. We take your privacy seriously, and therefore we urge you to read this policy carefully as it contains important information on:


  • who we are
  • how and why we collect, store, use and share personal information
  • your rights in relation to your personal information
  • how to contact us and supervisory authorities in the event that you have a complaint


Who we are

Superlife Infusions Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.


The personal information we collect and use


A. Personal information you provide to us


We collect the following personal information that you provide to us:

  • Your Name
  • Email address
  • Home address
  • Telephone number

Some examples of when we collect this information include:

  • when making purchases
  • signing up for promotions
  • registering for an account


B. Personal information from other sources


We may receive information about you from other sources. This information includes:

  • social media accounts

We will add this information to the information we hold about you for the following purposes:

  • to improve and personalise our services


C. Personal information you provide about third parties


If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:


  • shall consent on their behalf to the processing of their personal data
  • shall receive any data protection notices on their behalf
  • shall consent on their behalf to the transfer of their personal data abroad



D. Monitoring and recording communications


We may monitor communications such as emails and telephone calls for the following purposes:

  • compliance
  • fraud prevention


E. Cookies and similar technologies


A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website. to monitor and collect the following data:

  • Website Traffic and other Google Analytics Data


This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.


In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.


On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time, or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.


For further information on cookies visit or


How we use your personal information

We collect information about our users for the following purposes:

  • Processing your order
  • Analysing your purchasing preferences


Who your information may be shared with


We may share your information with:


  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity


We will not share you personal information with any other third parties.




We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, call or, text message.


We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to our newsletter.


If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving unwanted messages,  you can contact us using the details provided below.


Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

  • Name
  • Address
  • Email


This is to enable us to do the following:


  • Name and Address – for delivery purposes
  • Email- to send order receipt


We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


How long your personal information will be kept

We will hold your personal information for the following periods:

  • Name and Address – 6 years to satisfy UK tax law
  • Email – as soon as the email receipt is sent your email address will be deleted

These periods are no longer than necessary in each case.


Reasons we can collect and use your personal information


We rely on the following as the lawful basis on which we collect and use your personal information:


  • consent
  • contract
  • legal obligation
  • public task
  • legitimate interests


The legitimate interests relied upon are as follows:


  • The information is necessary for the business to undertake its commercial activities as a data
  • The information is used for marketing purposes, the impact on privacy is minimal, and it is necessary to the business


Keeping your information secure


We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We will also use technological and organisational measures to keep your information secure. These measures may include the following examples:


  • User account access will be controlled by a unique username and password on secure servers
  • Payment details are encrypted using SSL

We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.


We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA


We will not transfer your personal information outside of the EEA at any time.


Children and the validity of consent


Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.


What rights do you have?


Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:


  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances
  • Claim compensation for damages caused by our breach of any data protection laws


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations ( pr/individual-rights/)

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates


From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


Do you need extra help?


If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.


How to complain


We hope that we can resolve any query or concern you raise about our use of your information.


The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.


Changes to the privacy policy


This privacy policy was published on 22/06/2020 and last updated on 17/08/2020.


We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:


  • By email if you have opted in to receive emails
  • By a notice on the website header
  • By a notice in the news section of the website


Contacting us


If you have any questions about this policy or the information we hold about you, please contact us by:




telephone: 0800 471 4705

Calls will be answered at the following times:

  • Monday – Friday 9am – 5pm
  • Saturday 9am – 4pm
  • Sunday – Closed
  • Bank Holidays – Excluded


If you have a hearing or speech impediment you can contact us using a textphone on 0800 471 4705. We may record calls for quality and training purposes.